9dots Wiki.
List of terms
for the hotel business &
the 9dots system world
What does PMS mean again? What does a Channel Manager do? And what exactly is access management?
The 9dots Wiki provides simple, clear, and practical explanations of key terms from the fields of IT, digitalization, and the hotel business.
For everyone who prefers understanding over guesswork.
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a
- Access-Management
- Add-ons
- Application Programming Interface
- Ausschreibungsprozess
- Average Daily Rate
- Average Length of Stay
- Average Rate Index
- Average Room Rate
b
- Back Office
- Basic energy package
- Benchmarking
- Booking Pace
- Booking Share
- Brand documents
- Brand Management
- Breakfast service
- Budgeting
- Business Intelligence Tool
- Business management analysis
c
- Cash flow management
- Central procurement
- Central Reservation System
- Channel Manager
- Check-in
- Check-out
- Cloud document service
- Cloud services
- Cluster analysis
- Cluster Sales
- CO₂ footprint
- Common good balance sheet
- Competence matrix
- Compliance
- Compound Annual Growth Rate
- Content Management System
- Content Marketing
- Contract term
- Conversion rate
- Conversion Tracking
- Corporate Rate
- Credit system
- Creditors
- CRM retargeting
- Customer Relationship Management
- Customer Relationship Management (CRM) system
d
- Dashboard
- Data Flow Diagram
- Data Lake
- Data management
- Data migration
- Debtors
- Deep Dive Analysis
- Degree of digitization
- Digital keys
e
- E-mail marketing
- Early check-in
- Earnings Before Interest and Taxes
- Earnings Before Interest, Taxes, Depreciation and Amortization
- Employee Net Promoter Score
- Employee protection
- Employee retention
- Energy consumption data
- Energy monitoring
- Enterprise Resource Planning
- Environmental, Social, Governance
f
- Facility Management
- Fast check-in
- Feedback form
- Feedback system
- Flow Through
- Forecasting
- Front Office
- Full-Time Equivalent
- Furniture, Fixtures & Equipment
g
- General Data Protection Regulation
- Global Distribution System
- Green Globe
- Green Key
- GreenSign certificate
- Gross operating profit
- Gross operating profit margin
- Guest communication
- Guest profile
- Guest reviews
h
- Hotel analysis
- Hotel data sheet
- Housekeeping
- Human Resources
- Human Resources software
i
- Integration
- Integration of systems
- Inventory management
k
- Key Performance Indicator
l
- Late check-out
- Laundry costs per guest
- Lead Funnel
m
- Market analysis
- Market Penetration Index
- Master Data Management
- Meetings, Incentives, Conventions, Exhibitions
- Metasearch
- Meter reading recording
- Microsoft 365
n
- Net operating profit
- Net Promoter Score
o
- Occupancy rate
- Omnichannel communication
- Onboarding
- Onboarding phase
- Online Travel Agency
- Operating Supplies & Equipment
p
- Package offer
- Payment Gateway
- Payment Processing
- Payroll
- PCI DSS
- Point of sale
- Point of sale checkout system
- Postal administration
- Premium analysis
- Process automation
- Procurement
- Profit & Loss
- Property Management System
q
- Qualitätsmanagement
r
- Rate parity
- Rate Shopper
- Rating widgets
- Readiness Report
- Recruiting Funnel
- Renovation consulting
- Reputation Score
- Resource consumption
- Return on investment
- Return on investment calculator
- Revenue Generation Index
- Revenue Management System
- Revenue per Available Room
- RFID tracking
- Room category
- Room preference
s
- Search Engine Advertising
- Search Engine Optimization
- Segmentation
- Self Check-in Terminal
- Shift planning
- Standard Operating Procedure
- Standardized shopping baskets
- Supplier management
- Sustainable supply chain
- System breaks
- System integration
t
- Target group analysis
- Training plan
- Transformation process
- Trigger-based marketing
u
- Uniform System of Accounts for the Lodging Industry
- Universally Unique Identifier
- Upselling
- User Interface
v
- Voucher system
w
- Warehouse management
- Welcome Desk
- Wireless Internet access
y
- Yield Management
