FAQs

General

It’s true that 9OS isn’t right for every hotel. In just a few steps, our ROI calculator can show you whether making the switch would pay off for you. If yes, you may turn a profit as early as year two.

No, on the contrary. 9OS was developed specifically for individual hotels. You stay independent but still benefit from all the advantages of our system.

Others offer software. We provide a system that works. With its combination of technological excellence with operational experience, 9OS supports you throughout the entire transformation. Developed from first-hand hotel experience. Tested in our own business. Ready to make your hotel successful in the long term.

We are currently working on an interactive demo version of 9OS and will make it available to you soon. Until then, you can check out the system live in use, for example by visiting one of our Hey Lou HOTELS. If you like, we’d be happy to put you in touch so that you can get a realistic impression of how 9OS works in the day-to-day hotel business.

Franchising

Hey Lou is franchising reinvented: systematic, but no dictates. You remain host with your own signature but still get access to everything that a modern hotel needs: a strong brand, digital processes, clearly defined standards, and complete system support. No rigid specifications, no license traps. Just real partnership on an equal footing.

Don’t worry. We believe in clear standards but have made a conscious decision to keep them lean. If your hotel is a basic fit for Hey Lou, there is usually no reason to make any major structural changes. Instead, your readiness for the digital transformation is key. Because the change starts in the system, not on the facade.

Fees

You pay a fixed monthly per-room fee: transparent, predictable, and with zero hidden extra fees. The system is modular: The required packages ensure smooth operation, and you can flexibly add optional modules.
You are charged once a month per room, with no one-off investments. Combine multiple modules to optimize the cost-benefit ratio.

We differentiate between base modules that you always need and additional modules that you can add at your discretion. And for anything that goes above and beyond the standard setup, such as individual features, tailored adjustments, additional expert support, or special configurations, you just use our credits.

Hotel analysis and transformation

Yes, and it’s worth it! The 9dots hotel analysis is the first step in our transformation process. It will show you where there is untapped potential. Based on that, together we will develop your personal success plan. No gut feeling, no theory, just clear data for smart decisions.

Ideally, you’d have a basic understanding of your metrics. The clearer the data, the more precise the analysis. But if something is missing, many responses can be taken right from your daily operations. You’ll be guided through the process step by step, with the ability to pause at any time and save your responses.

Because good decisions need a clear foundation, and every hotel works differently. The online analysis is the first step. It will show whether we’re a basic fit for one another, and if your hotel will profit from the 9OS system.
The premium analysis goes deeper. Together, we’ll evaluate the results, identify concrete fields of action, and create your personal five-year plan with clear metrics, realistic scenarios, and an actionable strategy.
This is how you get from an initial check to a solid plan.

As part of the premium analysis, you receive a full-fledged strategy consultation. The premium analysis is tailored to you, in-depth, and practical. We go over your entire hotel with a fine-tooth comb: your processes, cost structures, IT, purchasing, staffing, and more. You get a five-year plan with concrete recommendations: data-based, realistic, actionable.
What’s more, if you decide to use 9OS, we’ll credit the cost of the premium analysis in full.

If you decide to use 9OS, we’ll credit the amount in full to your implementation. No double investment. Instead, you get strategy and implementation, all of a piece. Transparent, fair, and binding.

The online analysis is the first step. It provides a structured overview of your hotel’s status quo – digital and free of charge.
The premium analysis goes much further. As part of this step, we’ll take a deep look together. All relevant areas, from IT and sales to operations, staffing, and ESG, are thoroughly evaluated. We carefully identify optimization opportunities and develop a clear road map with concrete recommendations for action. You end up with a foundation to help you make smart decisions, save resources, and improve your performance in the long term.

The analysis includes about 270 questions, divided into three blocks that build on each other. You can pause at any time, and save your responses.
Yes, it does take a little time. But it’s time well invested! After all, you are laying the cornerstone for your personal success plan. Not a standard questionnaire, but a real first step toward the future.

No, you don’t need any records. You can respond to the questions based on your day-to-day business operations.
There is no right and wrong. This is not a test. Instead, we’re trying to get a realistic impression of your hotel based on your day-in, day-out experience.

Because without a complete picture, we can’t know whether and in what ways we can really help you.
The analysis is not a sales tool – it is the foundation for an honest, sound evaluation of your business. Whether you intend to use the modules or not, we take you and your hotel seriously. That’s why we need all the information.

Integration

You will follow our clearly structured transformation process: step for step, practical, with personal support.
We’ll start by analyzing your hotel, develop a tailor-made success plan, and implement the modules as part of the integration phase.
The goal: stable processes, digital workflows, quantifiable results – without overloading your team.

Even after integration, you’re not on your own. We’ll be there! With support, knowledge, and customized training opportunities.
If you need more help, you can access the services you need using our credit system: flexible, transparent, and tailored to your personal needs.

After we sign the contract, we’ll start the integration process together. You receive a structured onboarding: digitally enabled, with practical support, and tailored to your hotel.
We take care of the technical setup, train your team, and ensure that all processes work together. Step by step. So that everything works before you really get moving.

A successful transformation takes time. The integration phase generally lasts six to nine months, depending on the size of your hotel, your initial situation, and the combination of modules.
But here’s the brass tacks: You will be supported in every phase. Step by step, no overloading, with a clear road map and tangible progress.

Processes & workflows

Unsere eigenen Hey Lou HOTELS zeigen, was 9OS in der Praxis bewirkt: weniger manuelle Abläufe und weniger Aufwand, dafür mehr Transparenz, bessere Planbarkeit und spürbare Entlastung im Team.
Digitale Prozesse ersetzen Zettelwirtschaft und helfen, den Fachkräftemangel aktiv zu kompensieren. So bleibt mehr Zeit für das, was zählt: den Gast.

Wir bereiten Dein Team gezielt vor: mit kompetenzbasierten Schulungen, verständlichen Handbüchern, klaren SOPs und moderner technischer Ausstattung.
Alle Prozesse werden transparent vermittelt und regelmäßig auditiert. So entstehen Sicherheit im Umgang und ein gutes Gefühl im Arbeitsalltag.

Die Integration folgt einem klar strukturierten Plan: Zunächst analysieren wir Deine aktuelle Ausgangslage, binden die relevanten Systeme ein und begleiten Dein Team durch ein praxisnahes Onboarding.
Schulungen, technischer Support und eine enge Prozessbegleitung sorgen dafür, dass die Umstellung reibungslos funktioniert: Schritt für Schritt, abgestimmt auf Deinen Betrieb.

Ja. Unsere Onboardingphase dauert rund 6 Monate. In dieser Zeit begleiten wir Dich und Dein Team intensiv. Es gibt strukturierte Schulungen, klare Dokumentationen, verständliche Prozesse und persönliche Ansprechpartner. Ziel ist es, alle Beteiligten sicher durch den Wandel zu führen: für einen souveränen Start in den neuen Arbeitsalltag.

Wir starten mit einer strukturierten Bestandsaufnahme. Gemeinsam schauen wir: Welche Abläufe funktionieren gut? Wo gibt es Reibungsverluste? Wo liegt echtes Potenzial zur Entlastung?
Auf dieser Grundlage optimieren wir die Prozesse: praxisnah, datengestützt und mit dem Ziel, Deinen Betrieb effizienter und zukunftssicher aufzustellen.

Unsere Prozesse ersetzen nicht Deine Identität, aber sie schaffen Klarheit, Effizienz und Qualität im Ablauf, da sie erprobte Standards mit System sind: entwickelt aus der Praxis heraus, geprüft in der Anwendung.
Du profitierst von reibungslosen Schnittstellen, messbaren Ergebnissen und einer Struktur, die entlastet – gerade in Zeiten von Personalmangel und steigendem Druck im Tagesgeschäft.

Systeme

What makes 9OS different is not any one system, but the way that everything works together. We pool over 100 proved solutions on a single platform: intelligently connected, centrally controlled, and fully integrated.
You get access to technologies that are being made available to individual hotels for the first time, where before only major hotel chains had them. Operationally stable. Scalable for the future.

We address that question as part of the premium analysis.
We’ll check your existing contracts and systems for profitability, compatibility, and future viability. Whatever fits, stays. Whatever inhibits your success will be adequately replaced. Always with your investments and goals in mind.

Many existing systems can be integrated, both technically and economically.
As part of the premium analysis, we’ll take a close look at your current system landscape and find the best solution: whether through integration, interfaces, or a methodical change of systems.
Our goal is always the same: smooth processes with maximum efficiency.

References

Yes! Our hotels are already successfully using 9OS.
Hey Lou HOTELS demonstrate how the modern, digital hotel business works in practice: efficient, economical, and with clearly defined standards. We ourselves implement what we offer. Day after day.

Our Hey Lou HOTELS are living examples in practice.
We’d be happy to put you in touch so that you can get a realistic impression of how 9OS works in the day-to-day hotel business.

Support & contact

Because we don’t just want to give you advice. We want to understand where you are and what you really need.
That’s why we start online with the hotel analysis. After that, you will be assigned a personal contact that will support you throughout the entire transformation. With the goal in mind. Bindingly. And far beyond square one.

Yes! Our support doesn’t stop at go-live. Even after integration, we will still be there for you – with support, knowledge, and concrete training opportunities.
If you need additional training, you can use credits at any time to get flexible, tailored help.

Facts & figures

Our hotels are significantly more efficient today, thanks to the interlocking system landscape, lower staffing costs, and improved results.
We have achieved quantifiable savings, especially in the areas of staffing and purchasing, thanks to digital processes, automated workflows, and targeted system integration.
We would be happy to share concrete figures and examples of practice in a personal talk.

Yes, many modules build on each other, only unleashing their full potential in combination.
The base packages are the operational foundation. Together, we’ll select additional packages that address your needs, help you achieve your goals, and align with your investment preferences.

Often more quickly than you might think! In just a few steps, our ROI calculator can show you when your investment will start paying off. Which often happens in year two.
From that point, 9OS not only pays for itself, it generates a real economic profit.

You start off with a defined core package. Everything else will be assembled modularly depending on your means and goals.
This means you get exactly what you need to advance your hotel. No more, no less.

We think in terms of partnerships, not projects. Sustainable results require reliability and time. Realistically, contracts can be expected to last four to five years in order to implement your personal success plan and maximize your hotel’s economic potential.

Modules

These base modules serve as the stable backbone of your business:
IT & Infrastructure, Sales & Distribution, Marketing & CRM, and Operational Excellence .
All other modules, such as People & Culture Human Resources, Procurement, Finance, Facility Services, and Energy & ESG , can be added flexibly.
You choose what fits to your hotel. Modular, scalable, and according to your needs.

You can find all the information on the modules on our website and in our offering materials, which we will be happy to send to you.
They provide you with a clear overview of our services, prices, and possible module combinations. Simple, transparent, and brief.

Starte jetzt Deine 9dots Hotel-Analyse.

Dein erster Schritt in Richtung Transformation und Zukunftsfähigkeit.

  • Stelle Dein Hotel auf den Prüfstand.

  • Qualifiziere Dich für Deine individuelle 9dots Lösung.

  • Entdecke, wo Dein Hotel noch effizienter, digitaler und zukunftsfähiger werden kann.

Hotel-Analyse