The operating system
9OS. Makes your day-to-day easier –
and your hotel more profitable.
9OS is the first fully integrated hotel operating system that really works – because it came from first-hand experience. It connects your core processes, lowers costs, and ensures that your day-to-day business runs smoothly.
Instead of complicated stand-alone solutions, you get a system that thinks for you – at the cutting edge of technology, flexibly scalable, and economically quantifiable.
The upshot for you: more clarity, more efficiency, more control.
OS1
IT & infrastructure
Lay the groundwork, shape the future.
Never worry again about networks, security, & support.
Carefree operation and full concentration on what matters: Your team can focus entirely on the guest experience.
OS2
Sales & distribution
Leverage technologies, promote growth.
Intelligent control for more reach, more bookings, more success.
More visibility, more occupancy, more revenue – and all automatically.
OS3
Marketing & CRM
Strengthen your brand, increase loyalty.
A consistent brand identity, more direct bookings, a strong reputation.
Your brand at its best – automated, consistent, and successful.
OS4
Operational excellence
Reduce friction losses, maximize impact.
Less effort, more focus – perfect operational management for your hotel.
Lean processes, automated workflows, satisfied guests – that’s the modern hotel business.
OS5
People & culture
Develop teams, embed values.
Holistic HR management that connects: people, values, processes.
Integrated, efficient, and flexible. Good HR management strengthens culture, fosters team spirit, and does the heavy lifting every day.
OS6
Procurement
Conserve resources, ensure quality.
Top conditions with zero effort – centrally controlled, locally flexible.
Intelligent purchasing, better prices, top quality – fully automated, standardized, and flexible.
OS7
Finance
Manage budgets, ensure stability.
Make sound decisions – with clear metrics in real time.
For lasting success: your finances under control – transparent, professional, and flexibly scalable.
OS8
Facility Services
Optimize space, preserve value.
Building management that does the heavy lifting – digital, professional, and sophisticated.
Smooth construction and operations – efficiently planned, intelligently managed, and transparently controlled.
OS9
Energy & ESG
Act conscientiously, take responsibility.
Sustainability that makes a difference – to the environment and to society.
Holistic, intelligent, cost-effective – real ESG strategies with quantifiable impact.
What people are saying about 9OS.
“Intuition isn’t enough: If you want to run a profitable business, you need reliable data. That is exactly what 9OS gives us.”
Martin Kemmer,
Founder and CEO
“Transformation is not a cakewalk, but it pays off. 9OS not only digitalized our processes, it made them more personal.”
Daniela Schade,
CEO
“We were there from the beginning and helped develop 9OS – because we knew the vulnerabilities. Today we know what really works.”
Imke Schäfer,
Leiterin Digitales Marketing & CRM
“With 9OS, we created a system that takes the load off our backs – so that we can focus on what really matters: our guests.”
Sebastian Fissenewert,
Head of Operations
“From an SME for SMEs – it’s not a cliché, it’s our DNA. 9OS was born out of the very challenges that we ourselves face every day.”
Daniela Schade,
CEO
“We now have access to tools that are normally only used by international chains – and with a flexibility that’s a perfect fit for us.”
Oliver Göcking,
Head of Revenue & Systems
“9OS is more than a system – it is our digital backbone. It anticipates processes, does the heavy lifting, and lets us return to being hosts.”
Front office team member
“Digitalization on an equal footing: 9OS makes processes simpler, not more complicated. Which is exactly what we need as a medium-sized hotel.”
Management of a partner hotel
